Know where things stand
I keep timelines, risks, and decisions visible, so everyone can see what is done, what comes next, and what needs an answer.
Project manager · Portland, Oregon
Hi, I'm Jeannie Jeong.
I'm a project manager in Portland, Oregon, and I turn complex, high-stakes work into clear plans and on-time delivery.
I've spent six years across academic research, risk intelligence, healthcare administration, and clinical research coordination.
- PMP-certified
- Master of Science in Project Management, George Washington University
- Bilingual in Korean and English
What I bring
Three things I bring to every project.
Get the details right
When the stakes are high, accuracy is a form of care. I document carefully, check my work, and keep records ready for review.
Build for the people who use it
A good plan or process works on a busy day for the person using it. I design around real workflows and the questions people actually ask.
Selected work
Featured projects
Personal creative project · Website design
A Digital Home for a Professional Oboist
Designing a musician's website that brings together performance, teaching, professional biography, and student inquiries.
Professional work
Front Desk Onboarding Manual for a Medical Practice
A 36-page manual that taught new front desk staff the role, from check-in and phone triage to daily checklists.
Graduate coursework · team simulation
Winery Construction: Project Closeout Report
A graduate team simulation in which I led the closeout phase of a fictional winery reconstruction: lessons learned, archiving, and the closing report.
Let's talk.
Hiring for a project or program role, or looking to collaborate? I'd love to hear from you.
Get in touchA curious mind.A systematic thinker.A people-centered professional.
I enjoy untangling complicated problems, finding patterns in information, and creating practical solutions that make work clearer, more efficient, and more sustainable.
I’ve never been particularly interested in staying within the boundaries of one discipline.
I studied psychology to understand how people think and decide. Healthcare and clinical research taught me how much precision and coordination matter when the stakes are high. Project management gave me a framework for what I already enjoyed: turning complicated problems into manageable systems.
The common thread is curiosity: not just what works, but why it works, where it could fail, and how to make it better.
Background
My path
Through 2020
Psychology and cognition
I earned a B.A. in Psychology (STEM) at George Washington University. In the Attention & Cognition Lab I supported four cognitive studies, from consent and data collection to cleaning and analyzing data in SPSS, R, and Python.
2020 – 2021
Supply-chain risk and data quality
At Interos I researched, validated, and managed complex datasets used for risk assessment, quality-checked machine-learning data labeling, and worked with engineers in Jira and Confluence.
2021 – 2023
Healthcare administration
At an ophthalmology practice in Washington, DC, I coordinated schedules for four ophthalmologists and wrote the front desk manual that standardized how the team worked. New-patient bookings with the provider of their choice rose 30%.
2023 – 2024
Oncology clinical research
At Children’s National Hospital I coordinated 13+ pediatric oncology and cell therapy protocols from startup to close-out, kept regulatory records audit-ready, and led my department’s move to Asana.
2025 – today
Project management and community leadership
I earned my PMP in 2025 and my M.S. in Project Management in 2026. Today I coordinate member engagement for the PMI Portland Chapter as a volunteer.
Approach
How I work
Evidence first
I start with what is known: the data, the documents, and what people actually do. Then I name what is still an assumption.
Clarify constraints
Scope, schedule, budget, risk, and who needs to approve what. A plan is only as good as the limits it is honest about.
Make decisions visible
Status reports, dashboards, and clear escalation paths let everyone see where something stands and what needs a decision.
Design for people
I write for the person who will use the process on a busy day. The front desk manual was built around real workflows and the questions new hires kept asking.
Document and improve
Procedures, checklists, and standard workflows turn lessons into habits, so the next person starts where the last one finished.
Closing thought
A personal note
I’m based in Portland now, after years in Washington, DC. Being bilingual in Korean and English has made me attentive to how meaning shifts when ideas move between languages and cultures, which matters anywhere people need to understand one another.
My training in psychology and philosophy left me with a lasting interest in logic and probability, and I still get pulled toward physics and technology whenever a good question comes up.
Want to work together?
Whether you are hiring or want to collaborate, I would love to hear from you.
Get in touchSelected work
Case studies: the problem, what I did,
the tools, and the result.
Professional work
Front Desk Onboarding Manual for a Medical Practice
A 36-page manual that taught new front desk staff the role, from check-in and phone triage to daily checklists.
Example illustration with fictional data
Professional work
Leading a Project-Management Tool Rollout for a Research Department
Led the adoption of Asana for a 12-person research department, from finding the problem to training and ongoing support.
Example illustration with fictional data
Professional work
Research Operations Dashboards and KPI Reporting
Excel and REDCap dashboards that made dependencies, bottlenecks, and audit-readiness visible across clinical research protocols.
Graduate coursework · team simulation
Winery Construction: Project Closeout Report
A graduate team simulation in which I led the closeout phase of a fictional winery reconstruction: lessons learned, archiving, and the closing report.
Graduate coursework · team project
Choosing the Right Investments: A Renewable Energy Portfolio
A graduate team project that ranked eight renewable-energy projects with the Analytic Hierarchy Process, then chose the best portfolio under two budgets with linear programming.
Graduate coursework · team consulting project
Building a Stronger Tourism Workforce: A Consulting Project for Saint Lucia
A graduate team project that designed a workforce capacity-building framework for Saint Lucia's tourism sector. My work focused on integrated scheduling, performance measurement, and monitoring and evaluation.
Personal project
Event Planning Artifacts: A Three-Day Group Getaway
An hour-by-hour schedule, two planning meetings, and a task-assignment one-pager for a weekend trip with a small group.
Personal project
Escape Strategy & Stakeholder Management in Escape Rooms
A 17-slide presentation that treats escape rooms as a team-management problem: stakeholder risks, roles, and four working rules.
Personal project
Event Invitations & Digital Flyers: Four Birthday Designs
Four single-page digital invitations, each with its own theme, tone, and practical details for guests.
Personal project
South Korea Tourism Guide: A 14-Page Trip Planning Document
A first-timer's guide to South Korea for a visiting family, with a tentative schedule, area-by-area recommendations, and hotel comparisons.
Personal project
Portland Tour Guide: A Three-Day Visitor Guide
A custom guide to Portland for a visiting friend: neighborhoods by quadrant, transit, safety tips, and places to eat and drink.
Personal creative project · Website design
A Digital Home for a Professional Oboist
Designing a musician's website that brings together performance, teaching, professional biography, and student inquiries.
No case studies in this category yet.
Beyond work
The people, food, and community
that keep me grounded.
Outside of work, I’m drawn to things that invite creativity, connection, and a little adventure—planning fun activities with friends, baking sourdough, and volunteering in my community. This is a place for the experiences and occasional rabbit holes that make life interesting.
Slice Society
I founded and run Slice Society, a monthly pizza club for six friends who met in Portland in late 2025. Each month we try a different pizzeria from our greater-Portland shortlist, at someone’s home, in a park, or at the restaurant. Everyone scores the pie on a 100-point sheet I designed, with categories ranging from crust and sauce to “Can you hold it with one hand?” and “Is it pizza?” It’s not a competition. It’s our excuse to get together, explore the city, and keep a fond record of every pie.
Volunteering
In Washington, DC, I supported operations for the Sakura Matsuri Japanese Street Festival, welcoming over 40,000 attendees, and served as a crisis hotline specialist with EveryMind, offering support through phone, text, and chat. Since moving to Portland, I've volunteered at the Hollywood Farmers Market and taken on the role of Coordinator of Member Engagement with PMI Portland, helping bring people together through networking events and community activities. Each experience has reinforced my appreciation for service, human connection, and the communities that bring us together.
What I do for fun
Musicals, Live music, Escape Room, Puzzles, Kpop or Belly dancing, cooking, and baking.
Résumé
Experience, education, and skills
A scannable record of my work. Download the PDF for a copy you can save or share.
- PMP-certified
- Master of Science in Project Management, George Washington University
- Bilingual in Korean and English
Professional experience
Jan 2026 – Present
Founder / Project Manager
Jeannie the Genie LLC, Portland, OR
- Coordinate client-facing digital projects, defining requirements, organizing deliverables, developing timelines, and managing communications throughout execution.
- Track progress, outstanding actions, and client feedback while adjusting priorities to maintain alignment with project expectations.
Jan 2023 – Jun 2024
Clinical Research Coordinator, Oncology & IND Studies
Children’s National Hospital
- Coordinated 13+ pediatric oncology and cell therapy research protocols from startup to close-out, including 3 INDs, within a $2M cell therapy research program.
- Kept regulatory documents, protocol trackers, and investigator files audit-ready for IRB and FDA review and ICH-GCP compliance.
- Led the adoption of Asana for a 12-person department: found the problem, researched solutions, set standard workflows and ownership rules, and wrote SOPs and training.
- Built Excel and REDCap dashboards that made dependencies and bottlenecks visible and supported KPI reporting.
- Wrote status reports, escalated issues that needed leadership decisions, and prepared materials for the 2023 Research, Education & Innovation (REI) Week.
Jun 2021 – Jan 2023
Patient Service Specialist
Eye Associates of Washington DC
- Coordinated schedules and operating priorities for four ophthalmologists (about 40 patients each), including up to 6 surgeries a week.
- Handled referrals, insurance pre-authorizations, and medical-record transfers for a 10-person technician team, in line with HIPAA.
- Wrote a 36-page onboarding and training manual that standardized workflows.
- Increased new-patient bookings with the provider of their choice by 30% through the manual and more consistent staff training.
Aug 2020 – May 2021
Data Analyst
Interos
- Researched, validated, and managed complex datasets used for supply-chain risk assessment, including quality control of machine-learning data labeling.
- Worked with engineers in Jira and Confluence, and helped clean up Jira backlogs across several Agile teams and support velocity reviews.
Jan 2020 – May 2020
Research Assistant
GWU Attention & Cognition Lab
- Supported four cognitive research studies: participant management, informed consent, and data collection.
- Cleaned and analyzed data in SPSS, R, and Python, on a team of six.
Education and credentials
Jan 2026
M.S., Project Management
George Washington University
Nov 2025
Project Management Professional (PMP)
Project Management Institute
May 2020
B.A., Psychology (STEM)
George Washington University
Selected skills and tools
Project management
- Project planning
- Scheduling
- Risk and stakeholder coordination
- Status reporting and escalation
- Process improvement
- SOPs and training materials
Research and regulatory operations
- Regulatory documentation (IRB, FDA, ICH-GCP)
- Research operations
- Data quality
- Audit readiness
Data and analysis
- Excel
- SPSS
- R
- Python
- SQL
- REDCap
- Familiar with Power BI and Tableau
Project and clinical tools
- MS Project
- Smartsheet
- Asana
- Jira
- Confluence
- SharePoint
- Teams
- OnCore CTMS
- Epic
- Cerner
Languages
- English (fluent)
- Korean (native)
- Japanese (intermediate)
- Chinese (HSK 3)
Community leadership
Jun 2026 – Present
Coordinator of Member Engagement (volunteer)
PMI Portland Chapter
Plan and run local networking events: venue research, promotion and outreach, and analysis of attendance trends and feedback.
Nov 2025 – Present
Market Day Volunteer
Hollywood Farmers Market, Portland
Sep 2023 – Mar 2025
Operations & Logistics Volunteer
Sakura Matsuri Japanese Street Festival, Washington, DC
Overnight setup and infrastructure for an event of 40,000+ people, working with police, fire, and National Guard.
Sep 2023 – Mar 2025
Volunteer Hotline Specialist
EveryMind, Montgomery County, MD
Supported people in crisis by phone, text, and chat.
Aug 2020 – May 2022
Undergraduate Mentor
GWU Women’s Leadership Program
President
GWU Debate Society
Take a copy with you
A two-page PDF with the same experience, education, and skills.
Download Résumé (PDF)Get in touch
Let's talk.
Whether you're hiring, want to collaborate, or just want to say hello, send me a note. You can also book a 30-minute call.
← All projects
Front Desk Onboarding Manual for a Medical Practice
Professional work
A 36-page manual that taught new front desk staff the role, from check-in and phone triage to daily checklists.
Only the first page is shown, with the employer's name and logo, addresses, phone number, and website removed. The manual itself contains confidential workplace information, so no other pages are shown. This summary describes process and outcomes only.
The problem
In 2021, at the height of COVID-19, many businesses closed or went remote, but medical practices like this ophthalmology office could not close. It was busier than ever and had to try many new measures to respond to COVID-19 and limit its spread. Many staff left and were replaced. Four to five months after I started, I was already one of the longest-serving members of the front desk. New hires needed onboarding and training, but the senior front desk staff were already stretched thin covering the desk while understaffed. New employees were learning procedures from scattered resources, verbal explanations, and repeated questions to experienced colleagues. Everyone was helpful, but the process was not consistent.
Tools
- Canva
The result
Increased new-patient bookings with the provider of their choice by 30% by implementing the manual and more consistent staff training. The manual also standardized workflows for a 10-person team and earned recognition from coworkers and leadership.
What I did
- Noticed the gap while onboarding new colleagues, and saw a chance to improve the system.
- Identified the information new hires needed most often, then organized it around real workflows and common questions.
- Set the goal as a reliable resource new employees could use on their own, not a replacement for personal training.
- Wrote an orientation for new staff covering the team, the doctors' specialties, and the services the practice provides.
- Gave a bird's-eye view of the office with a front desk diagram, an office map, and an organization chart.
- Documented each duty step by step: checking patients in and out, answering phones and telephone triage, and preparing charts for upcoming appointments.
- Set standards for phone etiquette and COVID-19 protocols.
- Added daily and housekeeping checklists for receptionists.
- Built quick-reference sheets for important extensions and in-network and out-of-network insurance codes.
← All projects
Leading a Project-Management Tool Rollout for a Research Department
Professional work
Led the adoption of Asana for a 12-person research department, from finding the problem to training and ongoing support.
This work was done at a pediatric research hospital. No internal materials are shown. I used example illustrations with fictional data to keep data confidential. This summary describes process and outcomes only.
The problem
In a research environment where team members were balancing multiple studies, regulatory requirements, and competing deadlines, keeping everyone aligned required more than individual task lists and periodic status meetings.
Information was distributed across conversations, documents, and separate tracking methods. This made it harder to see the status of shared responsibilities, identify dependencies, and recognize when someone was carrying too much work.
The challenge became more pronounced when coordinating with colleagues working remotely. Without a centralized view of ongoing work, maintaining visibility and ensuring that everyone felt included required additional effort.
I saw an opportunity to introduce a more transparent and consistent system for managing daily responsibilities.
Tools
- Asana
The result
The implementation established a more centralized approach to tracking tasks and coordinating shared responsibilities. By making assignments, deadlines, and progress easier to reference, the system supported greater visibility across ongoing work and reduced reliance on fragmented status updates.
It also provided a more inclusive coordination structure for colleagues working remotely, giving team members a common place to follow priorities and contribute to shared workflows.
The experience reinforced an important lesson in operational improvement: introducing a tool is only one part of the solution. Its real value comes from designing a process that people can understand, adopt, and maintain.
What I did
- I introduced Asana as a shared project and task management platform to help organize recurring responsibilities, deadlines, and collaborative work.
- I structured tasks around identifiable owners, priorities, and due dates, making it easier for team members to understand their responsibilities and how their work connected to broader research operations.
- I also incorporated the platform into day-to-day communication practices so that remote colleagues could participate more consistently in team coordination and stay informed about progress and upcoming requirements.
- I wrote standard operating procedures and ran training and onboarding for the team.
- The goal was not simply to adopt new software. It was to create a more reliable way for the team to organize work, communicate expectations, and recognize competing demands.
← All projects
Research Operations Dashboards and KPI Reporting
Professional work
Excel and REDCap dashboards that made dependencies, bottlenecks, and audit-readiness visible across clinical research protocols.
This work was done at a pediatric research hospital. No dashboards or data are shown. I used example illustrations with fictional data to keep data confidential. This summary describes process and outcomes only.
The problem
Coordinating multiple clinical research studies meant managing information that changed continuously: study milestones, regulatory deadlines, documentation requirements, operational priorities, and communications involving different stakeholders.
When this information was maintained across separate spreadsheets, documents, and communication channels, producing a clear picture of overall progress could become time-consuming.
Individual study updates were important, but leadership and team members also needed a consolidated view of the research portfolio to understand upcoming deadlines, identify outstanding requirements, and determine where additional attention was needed.
The challenge was to make complex operational information easier to monitor, interpret, and communicate without compromising accuracy.
Tools
- Excel
- REDCap
- OnCore CTMS
- SharePoint
The result
The reporting framework provided a more structured way to review study progress and communicate operational priorities. Consolidating key information into a consistent format helped make milestones, outstanding activities, and potential areas of concern easier to identify.
It also supported clearer status reporting and reduced the need to reconstruct the overall picture of research operations from multiple disconnected sources.
The project strengthened my understanding of how data visualization can support operational decision-making. A useful dashboard does more than display information; it helps people recognize what matters and determine what needs to happen next.
What I did
- I developed Excel-based reporting and dashboard tools to organize study-related information into a more consistent and accessible format.
- The work involved consolidating relevant operational data, structuring milestone and status information, and presenting key indicators in a way that supported routine monitoring and reporting.
- I focused on making the information useful for practical decisions: identifying upcoming deadlines, following outstanding actions, and helping colleagues understand which activities required attention.
- Because the work involved regulated clinical research, maintaining data accuracy, documentation consistency, and appropriate handling of sensitive information remained essential throughout the process.
← All projects
Winery Construction: Project Closeout Report
Graduate coursework · team simulation
A graduate team simulation in which I led the closeout phase of a fictional winery reconstruction: lessons learned, archiving, and the closing report.
This is a graduate team simulation about a fictional company. The report was written by a team of five and I wrote the sections listed above. Team members' names are not shown. Only the title image and the lessons-learned register are shown.
- Budget ceiling
- $10 million
- Approved cost baseline
- $7.18 million
- Difference below the ceiling
- $2.82 million
- Resource-leveled schedule
- 1,090 working days
- Uncertainty buffer
- 95 working days
Planning-stage figures from a simulation. The difference below the ceiling is planned headroom, not realized savings.
The problem
Close out a simulated winery and vineyard rebuild with a $10 million budget ceiling for a fictional design-build company, Stardust Construction LLC. The team passed the project through initiation, development, implementation, and closeout, and each team member took the lead on one phase.
Tools
- Earned value management (EVM)
- Lessons-learned register
- Project closeout documentation
- Microsoft Word
The result
The simulated project had a maximum authorized budget of $10 million and an approved, resource-leveled cost baseline of approximately $7.18 million. That left approximately $2.82 million below the budget ceiling at the planning stage. This is planned headroom, not realized savings.
Planning used a resource-leveled schedule of 1,090 working days plus a 95-working-day uncertainty buffer. In the simulation, schedule performance (SPI) fell to 0.905 and cost performance (CPI) to 0.816 at the 50% checkpoint, then recovered to an SPI of 1.003 and a CPI of 1.04 at completion.
These are modeled outcomes. This was a graduate-level construction and operations simulation, not an actual commercial construction project.
What I did
- Served as the closeout-phase project manager for the team.
- Wrote the closeout sections on archiving project documents, lessons learned, and the conclusion.
- Designed the visual presentation of the report.
- Organized the lessons-learned register: 12 entries across procurement, resources, scope, quality, risk, schedule, cost, contracts, communications, weather, and recovery.
- Documented how the simulated project recovered after the 50% checkpoint, using earned value metrics.
← All projects
Choosing the Right Investments: A Renewable Energy Portfolio
Graduate coursework · team project
A graduate team project that ranked eight renewable-energy projects with the Analytic Hierarchy Process, then chose the best portfolio under two budgets with linear programming.
This was an academic team project about a fictional company. Teammates' names are not shown. Only analysis tables and charts are shown.
The problem
A fictional company, GreenFuture Energy, had eight possible investments and a budget of $500 million to $650 million. Each project differed in cost, risk, innovation, and sustainability impact. The team had to pick the best feasible combination, not just the highest-ranked single project.
Tools
- Expert Choice (Comparion)
- Excel (SUMPRODUCT, Solver)
- Analytic Hierarchy Process (AHP)
- Linear programming
- Sensitivity analysis
The result
AHP ranked Solar Hybrid Microgrids (P2) highest, with an overall priority weight of 0.255. With a $500 million cap and two required low-cost projects, the best portfolio cost $490 million. With a $650 million cap and at least one capital-intensive project, it cost $620 million and combined Offshore Wind, Solar Hybrid Microgrids, and Hydrogen Production. The key insight: a project's attractiveness depends on the portfolio and its constraints, not on the project alone.
What I did
- Gave pairwise-comparison judgments for the AHP model in Expert Choice (Comparion).
- Built and ran the linear programming (LP) models for both budget scenarios in Excel, using binary project-selection variables and AHP weights as the objective.
- Wrote the analysis of the LP results and the final conclusion of the report.
- Teammates set up the Comparion and Excel AHP models and wrote the executive summary, methodology, ranking results, and sensitivity analysis.
← All projects
Building a Stronger Tourism Workforce: A Consulting Project for Saint Lucia
Graduate coursework · team consulting project
A graduate team project that designed a workforce capacity-building framework for Saint Lucia's tourism sector. My work focused on integrated scheduling, performance measurement, and monitoring and evaluation.
This was collaborative graduate academic work. Teammates' and client contacts' names are not shown, and only the KPI framework pages from the team report are shown.
The problem
Tourism is the backbone of Saint Lucia's economy, and the Ministry wanted a stronger, better-trained workforce. The team looked at skill gaps in customer service, language, and disaster risk management, and at how the Ministry could measure whether training worked.
Tools
- Integrated program scheduling
- KPI development
- Monitoring and evaluation (M&E)
- Program milestone planning
The result
The team's final report made five recommendations: a fuller training program, a monitoring and evaluation system with clear KPIs, career development for current staff, digital transformation, and diversified funding.
The framework was a proposed program design, not a nationally implemented initiative. The 85–90% customer satisfaction figure is a proposed planning target, not an observed result.
What I did
- Contributed to the design and documentation of a workforce capacity-building framework for Saint Lucia's tourism sector, as part of a collaborative graduate project.
- Developed an integrated schedule organizing training initiatives, implementation phases, stakeholder activities, and program milestones.
- Contributed to KPI development across three performance dimensions: workforce training, workplace performance, and service quality.
- Helped structure the monitoring and evaluation framework to connect program activities with measurable outputs and intended outcomes, including a proposed customer satisfaction target of 85–90%.
- Translated broad program objectives into structured implementation and reporting mechanisms.
← All projects
Event Planning Artifacts: A Three-Day Group Getaway
Personal project
An hour-by-hour schedule, two planning meetings, and a task-assignment one-pager for a weekend trip with a small group.
Names and street addresses in these images are blurred to protect privacy.
The problem
Plan a three-day bridal getaway (April 18 to 20, 2025) for a small group: carpooled pick-ups, a rented cabin, shared meals, and several activities spread across the weekend.
Tools
- Canva
- Google Meet
The result
The event planning process brought together scheduling, budgeting, venue research, communication, and the coordination of multiple participants into one organized experience. By establishing a clear plan in advance, I was able to make logistical decisions more efficiently, anticipate potential conflicts, and reduce the number of last-minute details requiring attention.
The most valuable outcome was creating a structured experience that allowed participants to focus on the occasion rather than the logistics behind it. The project reinforced my belief that successful event planning is often invisible: when the preparation is thoughtful, everything feels natural to the people attending.
What I did
- Built an hour-by-hour schedule for Friday to Sunday, with one main activity each day and open "activity of choice" slots.
- Ran two planning meetings. The second followed a set agenda: schedule review, morning pick-up, task assignment, activity brainstorm, and a packing reminder.
- Worked out the Friday pick-up route and drive times between each stop, and asked the group to confirm the timing because of Friday traffic.
- Assigned roles such as drivers and backup drivers, grocery captain, sous chef, and cabin check-out lead, and explained why: clarity, efficiency, and a fair workload.
- Listed activity options with the practical details for each, including reservations, length, privacy, and what to wear.
- Sent a one-page meeting summary with the pick-up plan, the role grid, and open decisions, plus a packing list and weather forecast.
← All projects
Escape Strategy & Stakeholder Management in Escape Rooms
Personal project
A 17-slide presentation that treats escape rooms as a team-management problem: stakeholder risks, roles, and four working rules.
The presenter name on the title slide is blurred.
The problem
Most teams that fail an escape room are not beaten by the puzzles. The presentation argues the cause is team dynamics, and shows how project-management tools apply.
Tools
- Canva
The result
Presented at a private networking event in March 2026 to 9 attendees, as an icebreaker and team-bonding exercise where each person shared an idea, a passion project, or a self-introduction.
The escape room exercise offered an engaging way to demonstrate how different personalities, priorities, and communication styles influence group decision-making. Rather than presenting stakeholder management solely as a theoretical concept, I translated it into an interactive experience that required participants to collaborate, interpret information, and work toward a shared objective.
The activity was designed to encourage active participation and make the challenges of coordination more tangible. Its central takeaway was that effective stakeholder management depends on more than identifying who is involved. It also requires understanding what motivates people, how information is shared, and how a group responds when priorities compete.
For me, the project demonstrated the value of experiential learning: complex management concepts become easier to understand when people can see how they operate in practice.
What I did
- Traced where escape rooms came from and why people find them engaging.
- Built a stakeholder risk register of common failures: poor communication, puzzle hoarding, random guessing, too many leaders, and nobody managing information.
- Set out the decisions to make before booking a room: consent, genre, and difficulty level.
- Defined team roles (explorer, puzzle solver, information manager, and strategic coordinator) and how team size changes stakeholder management.
- Condensed it into four working rules: touch everything, communicate constantly, centralize information, and avoid random guessing.
← All projects
Event Invitations & Digital Flyers: Four Birthday Designs
Personal project
Four single-page digital invitations, each with its own theme, tone, and practical details for guests.
Names, street addresses, building names, door-entry codes, and one joke caption are blurred.
The problem
Invite guests to a series of birthday gatherings, and make each invitation say clearly when, where, what to expect, how to get in, and what to wear or bring.
Tools
- Microsoft Word and PowerPoint (24th, 27th, and 28th invitations)
- Canva (30th invitation)
The result
The parties were private events of 10 to 30 guests. Each invitation gave guests the objective, theme, location, time, and other specifics, so they arrived prepared. The host received positive feedback that the invitations were informative, fun, and easy to understand, including the purpose and theme of each event.
What I did
- Designed four invitations, one per event, each with a different look: tropical florals, a bold leaf pattern, a noir murder mystery, and a blue balloon-and-cocktail design for the 30th.
- Matched the content to the event. The 24th included safety precautions and a dress code. The 27th listed planned activities, a gift policy, and house rules such as no parking and no plus-ones without notice.
- For the murder-mystery party, wrote themed copy and added an optional dress code and a start-time reminder so guests arrived on time.
- Kept each invitation to one page with the date, time, and location up front, so guests can read it at a glance on a phone.
← All projects
South Korea Tourism Guide: A 14-Page Trip Planning Document
Personal project
A first-timer's guide to South Korea for a visiting family, with a tentative schedule, area-by-area recommendations, and hotel comparisons.
Only 5 of the guide's 14 pages are shown. Names on the cover are blurred. Photos and maps taken from other sources are replaced with gray boxes, and pages with travel dates or personal plans are left out.
The problem
An English-speaking American family was visiting South Korea for the first time for an important family occasion. They wanted to be fully prepared for a trip to a foreign country, with no surprises or confusion.
Tools
- Microsoft Word and PowerPoint
The result
A successful, highly satisfactory trip with as few hassles as possible.
What I did
- Drafted a tentative day-by-day schedule for the trip, covering Seoul and a side trip to Jeju.
- Opened with a quick overview of Seoul and why it suits visitors: public transit, taxis, convenience stores, English signage, and Wi-Fi.
- Explained the city's geography, the Han River split between Gangbuk (north) and Gangnam (south), with maps.
- Recommended places area by area, with hours, how to get there, and tips for each: the Lotte complex, COEX, Bongeunsa, palaces, Bukchon Hanok Village, N Seoul Tower, the National Museum, and traditional markets.
- Compared hotels in each area by atmosphere, location, and who each is best for, and marked top picks with a star.
- Added practical tips, such as visiting popular neighborhoods early on weekdays and wearing comfortable shoes.
← All projects
Portland Tour Guide: A Three-Day Visitor Guide
Personal project
A custom guide to Portland for a visiting friend: neighborhoods by quadrant, transit, safety tips, and places to eat and drink.
The friend's name is blurred. Only the title block of the guide is shown. Maps, illustrations, and other images from other sources are omitted.
The problem
A traveler from Boston, MA was visiting Portland, Oregon as the fourth stop in a search for a new city to live in. They needed to get around downtown and greater Portland in three days.
Tools
- Canva (document)
The result
The guide gave the traveler the relevant information he needed to get around the city.
What began as a practical planning exercise became a way to share my appreciation for Portland, combining research, local discovery, and thoughtful organization into something others could actually use.
What I did
- Explained the city's layout by quadrant, with an illustrated map.
- Chose highlights in two categories, nature and city life, so the visitor could build their own itinerary.
- Wrote neighborhood-by-neighborhood recommendations for the northwest, southeast, northeast, and southwest quadrants.
- Added a downtown safety guide that includes a crime-map screenshot and practical tips.
- Added a public transportation guide with fares and how to pay.
- Finished with a short list of restaurants and bars.
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A Digital Home for a Professional Oboist
Personal creative project · Website design
Designing a musician's website that brings together performance, teaching, professional biography, and student inquiries.
The problem
A professional musician's career often spans several distinct activities: orchestral performances, chamber music collaborations, teaching, auditions, and professional engagements.
Information about these activities can be spread across orchestra biographies, concert announcements, social media, and other websites, making it difficult for students, presenters, and collaborators to find everything in one place.
I wanted to create a dedicated online home for professional oboist Harrison Linsey that would reflect both the breadth of his career and his identity as a performer and teacher.
The website needed to serve different audiences without becoming complicated: someone interested in his performances should be able to explore his musical work, while a prospective student should be able to understand his teaching approach and take the next step toward a lesson.
Tools
- Calendly (consultation scheduling)
- Google Meet (virtual consultations)
- Website content organization and information architecture
- Digital portfolio and user-experience planning
The result
I developed a cohesive website structure for professional oboist Harrison Linsey, bringing together his performance career, professional biography, teaching services, media, photographs, and contact information.
The website was organized into seven sections: Home, About, Performances, Media, Teaching, Gallery, and Contact.
One of the project's most important outcomes was designing a clearer pathway for prospective students. The Teaching page presents lesson options, including private instruction, audition preparation, and reed-making lessons, and directs interested students toward a consultation booking experience using Calendly and Google Meet.
The project established a unified digital presentation of Harrison's work, making it easier for different audiences—prospective students, concert presenters, collaborators, and music enthusiasts—to find relevant information.
Beyond the website itself, the project strengthened my experience in information architecture, user-centered design, content organization, and developing digital solutions for creative professionals.
What I did
- I organized the website around seven core sections: Home, About, Performances, Media, Teaching, Gallery, and Contact.
- The information architecture was designed to make his professional background easy to explore while giving visitors clear paths to the content most relevant to them.
- I worked on organizing biographical information, performance credentials, teaching services, and visual media into a cohesive digital presentation.
- For the teaching experience, I developed a pathway that introduces lesson offerings and directs interested students toward a consultation booking page. The planned scheduling workflow uses Calendly and Google Meet to make initial conversations easier to arrange.
- I also focused on maintaining a visual presentation appropriate for a classical musician: professional, elegant, readable, and centered on the artist rather than excessive design elements.